Global fraud prevention

Made for payment experts, by payment experts

Online fraud can happen at any time to those who are least expecting it. That’s why it’s so important to work with the right partners who can protect and mitigate loss through fraud. Zota’s proprietary technology includes a unique set of fraud detection, investigation, and mitigation tools to give you peace of mind. 

Fraud Protection Prevention

Fraud protection & prevention

Daily Monitoring

Daily
monitoring

Rule Management

Rule
management

Dedicated Fraud Team

Dedicated fraud
team

Security and risk
management

Good risk management identifies potential risks – whether operational or regulatory – before they arise. Mitigating risk, and ensuring the safe passage of funds, is vital for the efficient running of any business.

Our Risk Team implements controls to accurately
identify, understand, and mitigate risks when they occur.

risk management

Zota’s anti-fraud system

Zota’s risk and fraud prevention tools feature advanced analysis, real-time tracking, and multiple filters to prevent disputes or fraud.

Our risk filters are personalized for all clients based on their region, processing history, and specific protection requirements.

We cross-check financial activity against various blacklists and open-source negative databases to ensure that all transactions are valid.

Zota’s risk monitoring procedures

Our Risk Department’s daily monitoring procedures include analyzing key aspects of each client’s transaction history, and checking the source of funds for amounts that exceed our operational threshold, as well as high-risk, and flagged transactions.

Zotas Risk Monitoring Procedures

Global Payment Security Pioneer

Accurate user identification

Accurate user identification
and risk management

Suspicious activity rules

Suspicious activity rules
based on market, payment method and geographic context

Built in transaction

Built-in transaction dispute
and forensic capabilities

Credit card payments have a higher fraud rate than alternative payment methods (APMs), with a $28.58 billion loss attributed to credit card fraud worldwide in 2020. This is due to the ability to duplicate numbers, as well as the rise in darknet marketplaces that trade in compromised personal identities, and payment card information. 
Victims of such activity are less likely to use credit cards to make payments moving forward, which further emphasizes the need for APMs.

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Zota covers a wide variety of worldwide payment methods

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We offer alternative payment methods that are more secure than credit card payments

Group 427320854Time-based OTP tokens, such as OATH TOTP (time-based one-time password).
Group 427320854OTPs sent via SMS and/or push notifications to mobile devices.
Group 4273208543D Secure (3DS), which requires customers to verify their details with the card issuer via their bank’s authentication page.
Group 427320854Address Verification Services (AVS), which verify that the billing address entered by the customer is the same as the one associated with the cardholder’s credit card account.
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Secure transaction authentication

We implement transaction authentication to safeguard against unauthorized deposits that may have been caused by attacks using malware, phishing, or hacking. Some examples include:

Secure transaction authentication

We implement transaction authentication to safeguard against unauthorized deposits that may have been caused by attacks using malware, phishing, or hacking.
Some examples include:

Group 427320854Time-based OTP tokens, such as OATH TOTP (time-based one-time password).
Group 427320854OTPs sent via SMS and/or push notifications to mobile devices.
Group 4273208543D Secure (3DS), which require customers to verify their details with the card issuer via their bank’s authentication page.
Group 427320854Address Verification Service (AVS), which verify that the billing address entered by the customer is the same as the one associated with the cardholder’s credit card account.
biometrics digital transformation with futuristic microchip remixed media 1 1 2 1

Complaint management

Zota’s Risk Team acts on your behalf to ensure fast dispute and complaint resolutions, keeping your funds safe and secure. 

Our team develops cutting-edge strategies, applying perfectly matched internal risk filters suitable for each market’s special internet behavior and processing limits to each account.

Advanced technology and automation allow unparalleled payment scalability in emerging markets around the world.

01

ACCOUNT HOLDER

The account holder initiates a dispute for a transaction

02

ISSUER

The issuer sends the transaction back to the acquirer electronically

03

ACQUIRER

The acquirer receives the dispute and resolves it or forwards it to the merchant

04

MERCHANT

The merchant either accepts the dispute or fights it by sending compelling evidence to the acquirer

05

The account holder and merchant are notified of the case decision.
Either party can go into arbitration if they disagree with the decision

06

The issuer reviews the evidence sent by the merchant and makes a decision about the dispute case

07

The acquirer reviews the evidence sent by the merchant and ensures it meets the requirements before sending to the issuer

Zota is fully ESMA compliant

Zota is compliant with the various standards and regulations set by The European Securities and Markets Authority (ESMA), where applicable. ESMA is an independent European Union Authority that contributes to safeguarding the stability of the EU’s financial system by enhancing the protection of investors and promoting stable and orderly financial markets.

ESMA safeguards financial systems inside the EU, protecting investments and offering stability to financial institutions. They also register payment systems and implement vital security measures.

 

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PCI certification

Zota is PCI Level I certified and fully compliant with the online payment processing industry standards. Major credit card companies such as Visa, MasterCard and China Union-Pay require all businesses that want to process, transfer, or store credit card data to be compliant with PCI DSS standards. Businesses working with Zota benefit from our certification, allowing us to simplify the process for clients by providing fast and secured cascading between channels for a secure and compliant payment environment with higher approval ratios.

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PSD2 & MiFID

Zota abides by the Second Payment Services Directive (PSD2) and The Markets in Financial Instruments Directive (MiFID). PSD2 protects consumers through the modernization of the payments market, and competition within the European payments market. MiFID is a European regulation that increases the transparency across the European Union’s financial markets and standardizes the regulatory disclosures required for firms operating in the European Union.

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We are fully AML and KYC compliant – PSD2, AML5, AML6

We are compliant with or regulated by:

ESMA

European Securities and Markets Authority (EU) (where applicable)

EBA

European Banks Authority (EU) (where applicable)

FATF

Financial Action Task Force (Global)

FCA

Financial Conduct Authority (UK)

FINMA & VAF

Swiss Financial Market Supervisory Authority and The Financial Services Standards Association (Switzerland)

MAS

Monetary Authority of Singapore

C&ED

Custom and Excise Department (HK)